Q. What happens if I cancel the wrong date?
A. If you accidentally cancel the wrong date from class go straight to ‘Take Up’ and claim that space back (you will be reinstated in class provided that no-one else has booked it in the meantime – so don’t delay).

Q. I want to post a Swap as a Holiday but it’s less than one week’s notice from my class?
A. In accordance with our Holiday & Absence policy you must give one full week’s notice to take up a Holiday. ClassSwap does not recognise this notice period but your teacher does, and will decline requests even if ClassSwap accepts them.

Q. I can’t get to class, and it won’t let me cancel as it’s less than 2 hours before the start?
A. ClassSwap has a cut-off of 2 hours before class in accordance with the Holiday & Absence Policy and won’t let you cancel a class with less than 2 hours before it starts. As a courtesy to your teacher and other clients in class, please email or text your teacher directly and let them know that you won’t make it, so that the correct number of mats can be set up.

Q. The class I want to Take Up isn’t showing, how do I go on a waitlist?
A. If a course that you wish to attend is full you can add yourself to the waiting list and will be notified if a space becomes available. To do this go to ‘Courses’ and click on ‘more info’ for the course you are interested in. From their click on ‘join the waiting list for this course’ at the bottom of the screen.

Q. What if I claim a Holiday in the future and then cancel it, can I have my space in class back?
A. Yes, provided no-one else has taken your space. To do this go to ‘Take up’ and select the relevant course and date.

Q. What happens if I book a Swap but can’t attend and still have more than 2 hours before class, can I cancel?
A. Yes, you just need to cancel it and the Post (Swap) will be made available for someone else to Take Up and you will be credited with a Swap.

Q. What happens if I have scheduled a Swap but won’t make it and it’s less than 2 hours before the class starts?
A. Unfortunately you won’t be able to cancel the Take Up and will lose that class, but as a courtesy should let the teacher know you won’t be there.

Q. What happens if I am sick?
A. If you are ill please notify your teacher via email, and cancel your class in Post. Your absence due to illness will remain as a swap on the system to take up in the future against another class of a similar level.

Q. What happens if I am long term ill or will be taking an extended holiday, what do I do if I want to keep my reservation in class?
A. Please talk directly to your teacher and between you formulate a plan.

Q. I no longer want to attend my reserved Class but do want to attend another?
A. If you want to permanently remove yourself from a class that you are reserved in, then you will need to cancel your reservation, which can be found at the bottom of the course details. If you have classes remaining, you should also cancel these, and you will be issued swaps. You should also email your teacher as a courtesy and let them know so that the space can be allocated to someone else.

If you wish to permanently join a new class, please speak to your teacher and/or email info@winchesterpilates.co.uk.